Shipping Policy

At Bepavo, we are committed to providing a reliable and transparent shipping experience for our customers. We understand that timely and secure delivery is an important part of online shopping, and we work closely with trusted shipping partners to ensure that orders are delivered as efficiently as possible.

This Shipping Policy outlines how orders are processed, shipped, and delivered when you purchase products from our website. It also explains important information regarding shipping timelines, delivery responsibilities, and how we handle shipping-related issues.

By placing an order with Bepavo, you acknowledge and agree to the shipping terms described in this policy.

1. Order Processing Time

After an order is placed on the Bepavo website, it enters our processing system where it is prepared for shipment. Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Processing time includes verifying order details, preparing the items for shipment, and transferring the package to the shipping carrier. Orders are processed during standard business hours, which generally include Monday through Friday, excluding weekends and major public holidays.

Orders placed during weekends or holidays will usually begin processing on the next available business day. During busy periods such as promotional events, seasonal sales, or holidays, order processing may take slightly longer than usual due to increased demand.

We always strive to process and ship orders as quickly as possible while maintaining accuracy and quality in order fulfillment.

2. Shipping Methods and Estimated Delivery Time

Once your order has been processed and shipped, the delivery time will depend on your shipping location and the shipping method selected during checkout.

Typical delivery timeframes are as follows:

Standard Shipping
Estimated delivery time: 7–15 business days

Delivery times may vary depending on several factors, including carrier operations, transportation routes, and local delivery conditions. While most shipments arrive within the estimated timeframe, delivery times cannot be guaranteed.

External factors such as weather conditions, customs processing for international shipments, or high shipping volume periods may affect delivery schedules.

Bepavo works with professional shipping carriers to ensure that packages are delivered as efficiently and safely as possible.

3. Shipping Costs

Shipping costs are calculated during checkout based on factors such as delivery location, package size, and the shipping method selected.

Customers will be able to review all shipping charges before completing their purchase. The final shipping cost will be displayed clearly during the checkout process.

From time to time, Bepavo may offer special promotions that include free shipping or discounted shipping for qualifying orders. These promotional offers will be displayed on our website and applied automatically during checkout when applicable.

Shipping fees are non-refundable unless the return is due to an error caused by Bepavo, such as sending an incorrect or defective item.

4. International Shipping

Bepavo may offer shipping to select international destinations. International shipping availability depends on carrier service coverage and shipping regulations in the destination country.

For international shipments, customers may be responsible for additional charges imposed by local authorities. These charges may include:

  • customs duties

  • import taxes

  • value-added tax (VAT)

  • customs clearance fees

These fees are determined by the destination country's customs regulations and are not controlled by Bepavo. Such charges are not included in the product price or shipping fee unless explicitly stated.

Customers are responsible for understanding and complying with the import regulations of their country before placing an order.

5. Order Tracking

After your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

This tracking number allows you to monitor the status and location of your shipment through the shipping carrier’s tracking system. Tracking updates may take 24–48 hours to appear after the shipment notification has been sent.

Tracking information may include updates such as:

  • package pickup confirmation

  • transit status

  • arrival at local delivery facilities

  • final delivery confirmation

If you experience any difficulty tracking your order, our customer support team will be happy to assist you in checking the shipment status.

6. Shipping Delays

While we strive to ensure that all orders are delivered within the estimated timeframe, shipping delays can sometimes occur due to circumstances outside of our control.

Possible causes of shipping delays include:

  • transportation disruptions

  • customs inspections for international shipments

  • severe weather conditions

  • high shipping demand during holidays or promotional periods

  • carrier operational delays

In such situations, delivery times may be extended. Bepavo appreciates your patience and understanding when unexpected delays occur.

If a shipment appears to be significantly delayed, customers are encouraged to contact our support team so we can assist in contacting the shipping carrier for further investigation.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an incorrect address is entered during checkout, it may result in delivery delays, failed delivery attempts, or returned shipments. Bepavo cannot guarantee successful delivery if the shipping address provided is incomplete or inaccurate.

If you notice an error in your shipping address after placing an order, please contact our customer support team as soon as possible. Address corrections may only be possible before the order has been processed or shipped.

If a package is returned due to an incorrect address provided by the customer, additional shipping fees may be required to resend the order.

8. Lost or Stolen Packages

Once a package has been shipped and handed over to the shipping carrier, the carrier becomes responsible for delivering the package to the destination address.

If your tracking information shows that the package has been delivered but you cannot locate it, we recommend the following steps:

  • check around your delivery location or mailbox

  • ask household members or neighbors if they received the package

  • contact the shipping carrier directly for delivery confirmation

If you are unable to locate your package after taking these steps, please contact our customer support team. We will assist in investigating the issue with the shipping carrier.

While we will do our best to assist customers in resolving delivery issues, Bepavo cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

9. Damaged Packages

If your order arrives damaged or if the product appears to have been damaged during shipping, please contact us within 7 days of delivery.

To help us evaluate the issue and provide a solution quickly, please include:

  • your order number

  • clear photos of the damaged product

  • photos of the packaging and shipping label

Once the issue has been verified, Bepavo may offer a replacement product, partial refund, or full refund depending on the circumstances.

Our goal is to ensure that customers receive their products in good condition and that any shipping issues are addressed promptly.

10. Contact Information

If you have any questions regarding this Shipping Policy or need assistance with an order, please contact our customer support team.

Address
1875 MISSION ST STE 103 #435
SAN FRANCISCO, CA 94103

Phone
(+1) 5103895695

Email
service@bepavo.com